I’m really excited to now talk about a new engagement that I’m beginning for the Independent Community Bankers of America (ICBA). They are the national association for community banks and I am working with them to help define their online (and potentially offline) strategies. So I wanted to start off the conversation here and allow my audience to help guide them (and me) with what perceptions do you have of banks, more specifically local community banks today and what could they do better for you? What should they offer you or what could ICBA do to educate/support them for you? Please remember we’re doing this in the spirit of transparency and for the sake of education, so no politics here pls. 
I really think there is a lot of potential good that this organization can do for community banks and ultimately, the customer, and I’m really excited to get started. Please provide some insight as these comments will be take straight to their mgmt team. Thanks so much!
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